Question 1

Is Enterprise Cleaning Corporation licensed and insured?

Accepted Answer

Yes. Enterprise Cleaning Corporation carries general liability insurance and can provide a current certificate of insurance before your service starts. If your building or property management company requires specific coverage limits or additional insured status, just let us know when we quote your account.

Question 2

Do you run background checks on your cleaning staff?

Accepted Answer

Yes. Every member of our cleaning staff goes through a screening process before being placed on an account. Because our crews are in your building after hours, often without anyone else on site, we treat staff vetting as a basic requirement, not an extra.

Question 3

Is our cleaning crew made up of your direct employees, or do you use subcontractors?

Accepted Answer

Your account is staffed and managed directly by Enterprise Cleaning. Steve and Julio, the company's owners, are personally involved in staffing and account oversight, so you're not routed through a rotating subcontractor network or a call center.

Question 4

How do you keep the same crew on our account instead of rotating staff?

Accepted Answer

Consistent staffing comes from direct owner involvement. Because Steve and Julio are hands-on with account management, they can address staffing issues quickly instead of letting a crew turn over quietly, which is part of why Enterprise Cleaning maintains a 97% client retention rate.

Question 5

Can you provide references from businesses similar to ours?

Accepted Answer

Yes. Enterprise Cleaning has worked with regional organizations such as MacIntire Insurance and the Worcester Club, and we're glad to connect you with clients in your industry or of similar size so you can ask about their experience directly.

Question 6

What's included in your nightly commercial cleaning service?

Accepted Answer

Nightly service typically covers trash and recycling removal, restroom cleaning and restocking, breakroom cleaning, vacuuming and floor care, dusting, and cleaning of common areas and entryways. We build the exact scope around your building's layout and hours during your walkthrough.

Question 7

Can you build a custom cleaning program, or is it a standard checklist for every building?

Accepted Answer

Every facility gets a program built around its own traffic patterns, industry, and schedule. A medical office, a manufacturing floor, and a corporate headquarters all have different needs, and we scope your service accordingly rather than applying one generic checklist.

Question 8

Do you offer daytime coverage in addition to nightly cleaning?

Accepted Answer

Yes. In addition to nightly janitorial service, we offer day porter coverage for lobbies, restrooms, conference rooms, and other high-traffic common areas that need attention during business hours.

Question 9

How do you handle communication if something comes up outside our regular schedule?

Accepted Answer

You get a direct line to the people who run the company. With Enterprise Cleaning, you have Steve and Julio's direct contact information, not a ticket number in a franchise system, so issues get addressed by someone who can actually make a decision.

Question 10

Can you coordinate cleaning across multiple buildings or a full office park?

Accepted Answer

Yes. We serve corporate campuses and multi-building office parks across Central Massachusetts, Rhode Island, and Southern New Hampshire, and we can coordinate scheduling and staffing across all your locations so standards stay consistent building to building.

Question 11

Do you have experience cleaning facilities like ours?

Accepted Answer

Enterprise Cleaning serves manufacturing and industrial facilities, medical and healthcare offices, corporate and financial offices, schools and municipal buildings, property management portfolios, and warehouses and distribution centers, so we've likely worked with a facility similar to yours already.

Question 12

Do you use environmentally friendly cleaning products?

Accepted Answer

We can build your program around environmentally friendly products and practices on request. If a specific certification or standard matters to your organization's sustainability goals, tell us during the walkthrough and we'll confirm what we can accommodate.

Question 13

What happens if we're not satisfied with the service after we sign a contract?

Accepted Answer

You raise it directly with ownership and it gets fixed. Enterprise Cleaning's 97% client retention rate reflects accounts that stay long term specifically because problems get resolved quickly rather than passed along a chain of managers.

Question 14

How is Enterprise Cleaning different from a national franchise cleaning company?

Accepted Answer

With a franchise, you're often one account among many routed through a central system. With Enterprise Cleaning, you work directly with owners Steve Buchalter and Julio Biage. The company has more than two decades of experience, has won the Worcester Business Journal Best of Business award four times, and has been BBB accredited since 2007.

Frequently Asked Questions for Commercial and Office Clients

Licensed & Insured

Owner Managed

97% Client Retention

BBB Accredited

Speak Directly with Owners Steve & Julio